The paper money deposit option on Cash App is a feature of the app that allows users to load money to their account balances at participating retailers.
Generally, the paper money deposit feature is available for all users, but if the feature isn't showing up on your account, then it means there's something wrong somewhere, and you've come to the right place for the proper solution.
In this guide, I'll show you how to fix the paper money deposit unavailable or not showing up in your Cash App account.
Why is my Cash App Paper Money Deposit Not Showing Up?
This issue is a persisting one on the platform and believe me, you're not the only one experiencing it. Many other Cash App users have complained about this and you can confirm this from a few Reddit threads.
As I usually say, the best way to tackle an issue is by understanding why it happens in the first place. That said, here are some reasons why the paper money deposit option is unavailable for your account.
1. You're Using an Outdated Version of the App
In over 20% of cases, the main reason why the paper money option might not work on your side is because you're using an outdated version of the app. Cash App regularly releases updates to the app to make sure their services run well and to resolve some bugs. So this issue can be because you're not running the latest version of the app.
2. Issues or Bugs with the App's Cache
The cache is a temporary storage that logs all of your recent activities within an app. Cash App, just like any other app, uses cache to ensure users' information and recent activities are logged into the app. and if there happens to be a bug or issue with this cache, chances are the app will either crash or make some features like the paper money option unavailable.
3. You've Not Verified Your Account
Cash App is definitely one of those unique digital payment services that allow you to use their services without having to verify your identity. However, most users think it ends just there and that they can access the full features of the app without verifying their identity. Well, that isn't the case for the paper money option.
4. You've Not Ordered Your Cash App Card
Before you can even use the paper money deposit on Cash App, you'll need to qualify for it and one of these eligibility requirements is to order your Cash App card. If you haven't ordered and activated your own card, then there's a great chance the feature won't show up.
5. Account Limitations
Account limitations don't only affect unverified accounts, no—they also affect those accounts that have violated Cash App's Terms of Service. If your account has been limited for some reason, especially from using features related to the Cash App card, there's a great chance that the paper money option might not show up in your account.
6. Issues with Cash App Servers
The available features in Cash App rely on the proper functioning of servers to run efficiently. If the server related to the paper money option experiences downtime, there's a great chance that you won't be able to see the feature.
How to Fix Cash App Paper Money Deposit Not Showing Up or Unavailable
Now you know what might have caused this feature not to show up in your account, you can best tackle it.
That said, if you want to fix the paper money deposit feature not showing up or unavailable on Cash App, you may want to take these steps:
1. Update the Cash App Mobile App
Updates are always known to fix bugs and resolve other issues related to an app—so updating the Cash App mobile app to the latest version is the first step you want to take in an attempt to make the paper money deposit show up.
As a reminder, using apps downloaded from unofficial sources always comes with downsides and can cause many features like the paper money deposit not to show up.
So always make sure you download and update the app from the official Google Play Store (for Android) and Apple App Store (for iPhone) so you'll get what the developer proposes.
2. Clear the App's Cache
At times, simply clearing an app's cache should help resolve most issues related to the logged information and in the case of Cash App it should help bring back the paper money deposit feature.
To clear Cash App's cache on iPhone:
- Open the Settings app on your iPhone.
- Select "General."
- Select "iPhone Storage."
- Scroll through your apps and select the app you want to clear.
To clear Cash App's cache on Android:
- Open Settings on your Android phone.
- Select "Apps or Applications."
- Find the app you want to clear and tap it
- Select "Storage."
- Tap "Clear cache."
After clearing Cash App's cache, it should fix the issue if it was related to the log. If it didn't make the paper money deposit feature appear, take the next steps below.
3. Uninstall and Reinstall the Cash App Mobile App
This should best work for those of you who downloaded the app from unofficial sources other than Google Play Store and Apple App Store.
So if updating and clearing the app's cache didn't make the feature show up, just uninstall the app and reinstall it from official sources.
4. Qualify for the Paper Money Deposit Feature
Usually, this feature is available as soon as you sign up for an account. However, in most cases, you'll need to qualify for the feature before it can even show up since you'll still need these requirements to use the paper money deposit feature on Cash App.
You have to verify your identity on Cash App and order a Cash App card to qualify for the paper money deposit feature. Doing these two should already give you a kickstart over millions of users who are yet to verify their identities.
5. Make Sure Your Account is Free from Limitations
If your Cash App account is limited in any way, there's a great chance that some advanced features in the app like the paper money deposit feature won't show up anymore. So to make this feature available for you, make sure you follow Cash App's Terms of Service and that you don't violate any of these terms.
If there's something you know is somewhat suspicious with your account, you may want to fix this so you won't be limited in any way.
6. Check Cash App's Servers
As earlier mentioned, Cash App relies on servers to ensure its services work well. So if the server related to the paper money deposit feature experiences an issue, there's a great chance that it won't even show up in the app.
Thankfully, Cash App features a status page where that displays the current status of each server that works with the platform.
While the paper money deposit typically requires you to generate a barcode to load money, it works with the Cash App card so there's a chance that a downtime experience with the Cash App card server can cause the feature to disappear.
As shown in the image above, the Cash App card feature is up and running well and we can say everything should be fine from the technical aspect of things.
7. Contact Cash App Support
As a last resort, you can always contact Cash App support to understand why the paper money deposit feature is unavailable for your account. They'll explain why you're experiencing this and what you can do to make the feature appear.
Cash App's customer service has been reported to be slow in responses, so you should expect a quick answer from them.
Final Thoughts
The Cash App paper money deposit feature is a feature that allows us the users to load money at participating stores, and it is typically available for most users on the platform.
If this feature disappeared from your account, this guide explains why this happens and the steps you need to take to make the feature show up in the app.
Hopefully, these steps will help you better understand the issue and tackle it.